Privacy policy

Privacy & Cookie Policy

At Dela, your privacy matters to us. We’re crafty jewellers, not tech experts, but we know how important it is to protect your information, so we’ve partnered with the right people to ensure that your experience with our website is safe and secure. We understand that, just like us, you want your personal details to stay private and secure. After all, we’re online shoppers too, managing the same busy lives you are. That's why we treat your information the way we’d want ours treated.

Cookies Policy
When you visit our website, we use cookies to enhance your browsing experience and better understand how you engage with our site. By continuing to browse, you consent to the use of these cookies. If you prefer, you can disable or manage cookies in your browser settings, but please note this might affect how certain features on the site work.

Privacy Policy
We respect your privacy and are committed to safeguarding your personal information. When you shop with us, we collect basic details like your name, email address, shipping address, and payment info to process your order and ensure a smooth, personalised experience. Rest assured, we never sell, trade, or rent your information to third parties. We don’t store your payment details (like credit card info, PayPal, or Apple Pay) on our site.

From time to time, we may hire specialists to help improve the functionality of Dela, such as web developers, designers, and marketing experts. While these partners may have access to certain aspects of our website to do their job, they only have access to the information necessary for their tasks, and they agree to keep your personal information confidential.

We may also release your information if required to comply with the law, enforce our policies, or protect our rights and the safety of others.

Social Media & Sharing Policy
As part of the customisation process for your locket, we ask if you’d like to share your locket and story on social media. This may include a photo of your finished locket, the design, and the story you’ve shared about its meaning. These stories might be featured on our blog, Instagram, TikTok, our occasional newsletter, or other platforms where our community connects. If you’d prefer to keep your story private, that’s absolutely fine — just let us know and it will stay between us. If you’re happy for us to share, feel free to add a few words in the box at checkout, and we’ll proudly share your tribute with others.

By using our site and making a purchase, you’re agreeing to our privacy policy. We’re here to make sure your experience with Dela is secure, personal, and memorable. If you have any questions or concerns, please don’t hesitate to reach out by emailing help@delalockets.co.nz